All services

01 / IT Consulting

Service management. Built for your business.

Better service starts with understanding how your organization works. We help you define the processes, ownership, and data behind your services, then put them into practice through ServiceNow, Ivanti, and the systems around them. The work can begin with a health check, a specific problem, or a broader service management roadmap.

Discuss your service management priorities

Our core practice

Ascended services start
with a strong foundation.

Service management brings people, processes, and technology together. These six areas give the work clear ownership and a direction your organization can build on.

Common platforms, connections, and practices are shown throughout. We shape the right mix around your goals, existing systems, and the way your teams work.

IT & enterprise service management

Make it easier for employees to get help and for teams to deliver it. We shape incident, problem, change, request, and knowledge management around clear ownership and a consistent service experience. That work extends into HR, facilities, and other business functions, connecting catalogs, approvals, service levels, and cross-team handoffs with the way your organization actually operates.

Common Platforms & Processes

  • ServiceNow
  • Ivanti Neurons for ITSM
  • ITIL practices
  • Service catalogs
  • SLAs & service reporting

CMDB, CSDM & IT asset management

Understand the services you provide, the technology they depend on, and who owns each part. We connect CSDM service models, CMDB relationships, and IT asset lifecycles with dependable discovery and inventory data. Reconciliation, normalization, source ownership, and quality checks make that information useful for change decisions, support, asset planning, and continued improvement.

Common Platforms & Connections

Discovery & inventory
  • ServiceNow Discovery
  • Ivanti Neurons for Discovery
  • SCCM / Configuration Manager
  • Microsoft Intune
Endpoint & cloud sources
  • Ivanti Endpoint Manager
  • Azure
  • AWS

Identity, access & employee lifecycle

Connect the employee lifecycle to the access and services people need. We bring HR events, identity governance, and ITSM workflows together for onboarding, role changes, departures, access requests, and reviews. Clear sources of authority, approvals, and ownership help your HR, security, and IT teams coordinate provisioning and removal of access across directories and business applications.

Common Platforms & Connections

HR systems
  • Workday
  • SAP SuccessFactors / SAP HCM
  • Oracle Fusion Cloud HCM
Identity services
  • SailPoint
  • Active Directory
  • Microsoft Entra ID (Azure AD)
  • Okta
Cloud access & authentication
  • Microsoft Azure
  • SSO & MFA
  • Duo

Governance & process improvement

Give teams a clear way to make decisions, improve processes, and keep work moving. We map the current workflow, identify friction, define ownership, and build practical governance around priorities, change, and risk. Agile, Scrum, SAFe, and Lean practices can inform the approach, with the right level of structure for your organization and the work at hand.

Common Methods & Processes

  • Agile
  • Scrum
  • SAFe
  • Lean
  • Kanban
  • Process development
  • Governance & decision rights

Product management & service ownership

Decide what to improve next, why it matters, and how you will know it helped. We support product and service owners with discovery, roadmaps, backlog priorities, requirements, and acceptance criteria. Business value, user feedback, dependencies, and delivery capacity guide those choices, keeping platform investment connected to the services your organization needs over time.

Common Platforms & Processes

  • Product discovery
  • Roadmaps & backlogs
  • User stories & acceptance criteria
  • Value & outcome measures
  • Jira
  • Azure DevOps

Knowledge, adoption & service experience

Help people find answers, use the services available to them, and feel confident with change. We connect knowledge ownership, self-service design, training, and communication with the delivery plan. Feedback, service reporting, and adoption measures show where people still struggle and where the next improvement will make a difference.

Common Platforms & Processes

  • Knowledge management
  • Employee portals
  • Self-service catalogs
  • Change enablement & training
  • Service KPIs & feedback
  • SharePoint

Connected operations

Put the right technology
to work.

Improve how teams see issues, respond to requests, and get work done across systems.

Monitoring, observability & ITOM

Turn operational signals into useful action. We help teams improve monitoring, alert quality, event routing, and escalation across applications, infrastructure, and endpoints. Connecting those signals to services, CMDB records, and support ownership gives responders the context to investigate issues. Dashboards and reporting then help teams see recurring problems and decide where to focus improvement.

Common Platforms & Connections

Application & infrastructure monitoring
SolarWinds · AppDynamics · Dynatrace · Azure Monitor
Operations & endpoint context
ServiceNow ITOM · SCCM / Configuration Manager · Discovery & CMDB services

AI, bots & virtual agents

Give employees a useful way to get answers and complete routine requests, while helping analysts spend less time on repetitive work. We shape AI chatbots, self-service, virtual agents, and connected actions around real service needs. The work includes knowledge preparation, LLM integrations, API connections, response evaluation, and clear handoffs to people. Platform capabilities, data access, and licensing inform what we put into use.

Common Platforms & Connections

Service experiences
AI chatbots · AI self-service · Virtual agents · AI agents & workflow bots · Analyst assistance
Models & knowledge
Large language models (LLMs) · Retrieval-augmented generation (RAG) · Semantic search · Knowledge bases
Platform examples
ServiceNow Virtual Agent & Now Assist · Ivanti Neurons AI for ITSM & Virtual Agent · Microsoft Copilot Studio
Connected actions
REST APIs & webhooks · Service catalogs · Human handoffs & approvals

Automation & orchestration

Reduce the manual steps between a request and a completed outcome. We build workflows for routing, approvals, fulfillment, employee changes, and routine operational tasks, using platform tools and code where each fits best. Logging, exception handling, access controls, and recovery paths are part of the design, so your team can understand and support what runs automatically.

Common Platforms & Connections

Workflow platforms
ServiceNow Flow Designer · Ivanti Automation · Ivanti Neurons Bots · Microsoft Power Automate
Scripting & development
PowerShell · Python · JavaScript · C# / .NET
APIs & events
REST · SOAP · Webhooks · Scheduled jobs
Data & database connections
SQL queries · ODBC / JDBC · Microsoft SQL Server · Oracle Database

Integrations & migrations

Keep information and work flowing across the systems your organization relies on. We define sources of record, data mappings, authentication, and error handling, then build and test connections that your team can maintain. For migrations, we bring process decisions, data cleanup, validation, and cutover planning together so the transition accounts for both technical dependencies and the people using the service.

Common Platforms & Connections

HR & business systems
Workday · SAP SuccessFactors / SAP HCM · Oracle Fusion Cloud · Salesforce
Identity services
Active Directory · Microsoft Entra ID (Azure AD) · SailPoint · Okta
Discovery & endpoint services
ServiceNow Discovery · Ivanti Neurons · SCCM / Configuration Manager · Microsoft Intune
Cloud, collaboration & delivery
Azure · Microsoft 365 · Teams & SharePoint · Jira & Azure DevOps
Databases & data exchange
SQL queries · Microsoft SQL Server · Oracle Database · ODBC / JDBC · CSV & SFTP
Integration services
REST & SOAP APIs · Webhooks · ServiceNow MID Servers · Monitoring & event services

Hands-on platform expertise

From platform decisions
to everyday value.

Architecture, configuration, development, and continued improvement, with your team involved throughout.

ServiceNow

Connect platform design to the services your organization needs. We bring architecture, configuration, and development across ITSM and ESM, CSDM, CMDB, ITAM, and ITOM. Engagements can include catalogs and Employee Center, workflows, Discovery, integrations, and AI-enabled support, with process ownership, testing, and knowledge transfer built into the work.

Explore ServiceNow consulting

Ivanti

Make the platform work for the people operating it every day. Our consulting covers Ivanti Neurons for ITSM, enterprise workflows, asset and discovery data, automation, integrations, and AI-enabled service experiences. Cherwell and HEAT experience also informs legacy assessments and migrations, including the process, data, and adoption decisions that deserve attention along the way.

Explore Ivanti consulting
Talk through your platform priorities

Is this what you need?

A good fit when…

  • Your ITSM and ESM services need clearer ownership, stronger adoption, or a better employee experience.
  • Your team needs dependable service, configuration, asset, and identity data.
  • You want to connect HR, identity, discovery, monitoring, and business systems with less manual effort.
  • You need a roadmap for process improvement, automation, or AI that reflects your environment and priorities.

A little more clarity

Common questions.

Can you improve an existing ServiceNow or Ivanti environment?

Yes. We can start with a focused health check of your processes, configuration, service data, integrations, or adoption. You receive a prioritized view of the findings and recommendations, with a practical path for addressing the changes that matter most.

Where should we start with CMDB, CSDM, and ITAM?

Start with a defined use case and accountable owners. We assess service and asset records alongside discovery and inventory sources such as ServiceNow Discovery, Ivanti Neurons, SCCM, and Intune. We then establish a manageable model, source precedence, lifecycle rules, and quality controls, keeping configuration relationships and asset ownership connected.

Does enterprise service management include teams outside IT?

Yes. ESM applies service management practices to functions such as HR, workplace, and facilities. We work with those teams to define services, request experiences, approvals, access, and cross-department handoffs while preserving the responsibilities of each function.

Do you provide advice, implementation, or both?

Both. The scope can include assessment and architecture, hands-on configuration and development, automation, integrations, migration support, testing, and adoption. We agree responsibilities with your internal team and vendors, including what your team will own after handover.

Can AI and bots work across our existing systems?

Yes, where the systems provide suitable access and integration options. We start with the service experience you want to improve, then assess platform features, LLM services, knowledge sources, and connected actions. We test response quality, permissions, and handoffs with your team before expanding use. The design reflects your systems, licensed capabilities, and responsibilities.

How do product management and project management fit together?

Product and service ownership establish the roadmap, priorities, and value you want from a platform over time. Project management coordinates the scope, dependencies, people, and delivery of a defined initiative. We connect the two so the delivery plan serves the longer-term roadmap, and feedback from the work informs what comes next.

Leadership for technology delivery

Project Management

A partnership for continued improvement

Ascension of Services

Your next ascent starts here.

Let’s put your priorities in focus.

Tell us what your team needs and what success would look like. We’ll shape the next step together.

Discuss your service management priorities