ITSM & enterprise workflows
Review and develop service requests, approvals, routing, knowledge, and reporting in Ivanti Neurons for ITSM. Extend a consistent service approach into HR and other functions where the process and ownership are ready.
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Independent Ivanti consulting
Ascend beyond the ticket queue.
Ivanti service management can connect the people asking for help with the teams, information, and workflows that deliver it. We help make those connections purposeful, maintainable, and aligned with how your organization operates.
Discuss your Ivanti environmentA useful starting point
Build on what works. Address what gets in the way.
- You want more consistent incident, change, request, and knowledge practices.
- Business teams need onboarding, approvals, or service catalogs that work across departments.
- Discovery, endpoint, asset, and identity information need to support service decisions.
- You are reviewing a Cherwell or HEAT environment, planning a transition, or prioritizing improvements.
Where we focus
The right work. In the right order.
Discovery, assets & service context
Connect discovery and endpoint information with asset and configuration practices. Common sources include Ivanti Neurons for Discovery, Ivanti Endpoint Manager, Configuration Manager, and Microsoft Intune, depending on your environment.
Automation & connected services
Bring identity, HR, monitoring, databases, and business systems into the service workflow. Define triggers, data mapping, approvals, failure handling, and support ownership before automating a handoff.
A practical outcome
Improvements your people can sustain.
- An agreed plan for the processes and service experiences that need attention.
- Workflow and integration decisions grounded in your actual environment.
- Testing, documentation, and administrator knowledge transfer built into delivery.
- An improvement roadmap that balances platform work with adoption and ownership.
Work directly with a team led by Xavier Tarbert, with personalized attention throughout the engagement. We can begin with a focused Health Check or a defined initiative. Features, connectors, and AI capabilities depend on your Ivanti products, licensing, and configuration.
Before we begin
A little more clarity.
Do you work with existing Ivanti implementations?
Yes. We can review and improve an existing environment, including the processes and integrations around it. The first step is understanding which products you use and the results you want to achieve.
Can you help with Cherwell or HEAT planning?
Experience with Cherwell and HEAT informs assessments and transition planning. We review process, data, integration, and adoption dependencies before proposing a migration or improvement approach.
Can we start with a single workflow?
Yes. An agreed workflow can be a useful starting point. We consider its dependencies and support model, establish how success will be measured, and determine whether the approach can be reused elsewhere.
Your next ascent starts here.
Your next ascent starts with understanding.
Tell us what you need to improve. We’ll discuss fit, priorities, and a sensible first step in a free consultation.