Service experience & process
Follow a small number of important journeys from request to resolution. Look at catalogs, approvals, handoffs, knowledge, and reporting with the people responsible for delivery.
← Explore all services
ITSM / ESM / CSDM health checks
Understand the terrain. Plan your next ascent.
Your platform is running. The question is whether it is helping people get work done. A focused Health Check connects the friction your teams experience with the processes, data, and configuration behind it.
Discuss a Health CheckA useful starting point
When the next step isn’t clear.
- Requests cross too many queues, approvals stall, or employees work around the portal.
- CMDB records exist, but service relationships and ownership are difficult to trust.
- ServiceNow or Ivanti enhancements keep accumulating without an agreed order of priority.
- Automation and AI plans need a stronger foundation in knowledge, data, and accountable processes.
Where we focus
The right work. In the right order.
CMDB, CSDM & ownership
Review how services, applications, assets, and technical components are represented. Examine discovery sources, reconciliation, lifecycle rules, and who is responsible for keeping the information useful.
Platform & connections
Review the agreed ServiceNow or Ivanti configuration, integration touchpoints, automation, and support model. Identify dependencies that could affect a proposed improvement before committing to the work.
A practical outcome
Findings your team can act on.
- An agreed view of the current challenges and the evidence behind them.
- A prioritized improvement backlog, distinguishing near-term opportunities from foundational work.
- Recommended owners, dependencies, and practical measures of progress.
- A proposed next phase that fits your capacity and business priorities.
Start with a free consultation to discuss fit and scope. The Health Check itself is a separately scoped engagement; depth, access, timing, fees, and deliverables are agreed before work begins.
Before we begin
A little more clarity.
Is the Health Check free?
The initial consultation is free. We use it to understand your priorities and propose an appropriate scope. Any assessment work and its fees are agreed separately.
Does this require replacing our platform?
No. The starting point is your current environment and the outcomes you need. Recommendations may involve process changes, data stewardship, configuration, integrations, or a combination of them.
Can you focus on one problem?
Yes. We can scope the review around an area such as request fulfillment, CMDB reliability, service ownership, or an integration. We identify related dependencies without turning every review into a full transformation.
Your next ascent starts here.
Your next ascent starts with understanding.
Tell us what you need to improve. We’ll discuss fit, priorities, and a sensible first step in a free consultation.